The German software company TeamViewer has the start-up for custom commitment software Xaleon for Customer Engagement Software Xaleon for Customer Engagement Software Xaleon for a not exactly "low" take double-digit million. Toweling was agreed on the exact purchase price, TeamViewer shared on Tuesday in Goppingen.
Screensharing and Customer Engagement
TeamViewer, especially on the core product of Xaleon, apart from its message. These are a technique that allows the parts of screen holes (screensharing) in web sessions without transmitting user data. According to TeamViewer, the software work "Completely DSGVO compliant".
In addition, Xaleon has developed a software suite for customer service. It includes chatbots, live and video chats and an option to allow legal eligible tolerate with customers via a digital signature. In the process, Xaleon interfaces are available to the most important customer service and ticket systems for easy integration.
Integration and further development
According to TeamViewer, the functions with their own customers had "very coarse interest" After you have already integrated you in TeamViewer Tensor, an Enterprise platform for remote access, television support, remote control and collaboration. That’s why the TeamViewer decided to buy Xaleon. The purchase price consists of a fixed payment in the low double-digit area as well as quota payments over four years. An additional variable component is based on the achievement of defined corporate goals, it is called by TeamViewer.
Together with Xaleon, TeamViewer wants the functions "Strategically evolve", TeamViewer-CEO Oliver Steil said. "Now we are investing in the area of Customer Engagement, as we see an increasing need for solutions for online customer interactions, which replace the physical sales and customer service processes as an important part of the value chain in all industries", charged steep the purchase.
Xaleon was founded in 2018 as Chatvisor GmbH and procures more than 20 employees at Linz location.